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Ecru Support Center

Our mission is to provide the pinnacle of customer service. Track orders, chat with your own personal stylist, or start a return, the ecru Customer Service Portal is your style control center. 

ecru Customer Service Portal

What is your return/exchange policy?

How do I make a return?

How do I make an exchange?

When can I expect my refund?

Can I return Items on sale?

Can I return in-store purchases online?

What happens to my rewards points  if I return an item?

Returns & Exchanges

What is a Fulfillment Fee?

How secure is checkout?

What forms of payment can I use?

Will I receive an order confirmation and tracking#?

What does it mean when my item is Pre Order?

How can I see my customer account and orders?

Do you offer gift cards?

I used a discount code but then returned the item, can I use it again?

Orders

Do you offer free shipping?

Can I expedite my shipping?

Do you ship outside of the Continental US?

How will I know when my order ships?

Shipping

How do I redeem my rewards points on a purchase?

Can I use my points on sale items?

Do my style reward points expire?

How do I earn points when shopping?

Can I exchange items that have been discounted with style rewards points?

How do I get my free birthday points?

Ecru Style Rewards

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Ecru Style Rewards