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What is a Fulfillment Fee?

All orders have a $5 fulfillment fee added to their final cost at check out. This is not a shipping fee. Please understand that with the cost of labor rising, our warehouse has imposed a fulfillment charge to process, pick, and pack our orders.  We d

How secure is checkout?

Ecru’s checkout is PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security S

What forms of payment can I use?

ecru accepts Visa, Master Card, American Express and Discover. As well as Shop Pay, Pay Pal, Amazon Pay and After Pay.  When you use one of these options, you must enter any discounts or gift card codes in the ecru check out window before clicking on

Will I receive an order confirmation and tracking#?

Once you place your order, you will receive an email confirming the items/colors/sizes in your order, along with the Web PO number (order #) (at the top of the email confirmation). Once the order ships, you will receive a second email with the Fed Ex

What does it mean when my item is Pre Order?

PRE ORDER. If any items your purchase are on pre order, this means the items are not yet in stock at our warehouse. These items will not ship until they arrive in stock, but other items in your order which are in stock, will ship immediately. Pre ord

How can I see my customer account and orders?

To see all your orders past and present, just log into your account using your email and password. You can log into your account by clicking on "CUSTOMER ACCOUNTS" at the top left on the website or on the ACCOUNT link on the top right. You can also l

Do you offer gift cards?

Yes – to purchase a Gift Card, click here. Gift cards are delivered by email and contain instructions on how to redeem them at checkout. Please be sure to check your expiration date on your gift card when you receive it.

I used a discount code but then returned the item, can I use it again?

Yes, you can use the coupon code again if you returned your first purchase and received a full refund. But coupon codes may only be used on full priced items and do not apply to any sale merchandise.To re-use a coupon on a returned item you will need