ABOUT

ACCOUNTS

REQUEST A RETURN

SHOP

HOME

BLOG

REWARDS

RETURNS

Ecru Support Center

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Questrial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Shipping to Alaska, Canada, Hawaii, &amp; Puerto Rico<span style="color: rgb(0, 0, 0); font-family: Questrial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Orders shipped to Alaska, Canada, Hawaii and Puerto Rico are billed at a flat rate of $30.&#xA0;<span style="color: rgb(0, 0, 0); font-family: Questrial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Shipping cost doesn&#x2019;t include duty or taxes, this additional amount is payable upon receipt of the package.&#xA0;<span style="color: rgb(0, 0, 0); font-family: Questrial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Ecru does not deliver internationally to countries outside of Canada at this time.

Shipping to Alaska, Canada, Hawaii, & Puerto Rico. Orders shipped to Alaska, Canada, Hawaii and Puerto Rico are billed at a flat rate of $30. Shipping cost doesn’t include duty or taxes, this additional amount is payable upon receipt of the package.

Do you ship outside of the Continental US?

Shipping

What is your return/exchange policy?

How do I make a return?

How do I make an exchange?

When can I expect my refund?

Can I return Items on sale?

Can I return in-store purchases online?

What happens to my rewards points  if I return an item?

Returns & Exchanges

What is a Fulfillment Fee?

How secure is checkout?

What forms of payment can I use?

Will I receive an order confirmation and tracking#?

What does it mean when my item is Pre Order?

How can I see my customer account and orders?

Do you offer gift cards?

I used a discount code but then returned the item, can I use it again?

Orders

Do you offer free shipping?

Can I expedite my shipping?

How will I know when my order ships?

How do I redeem my rewards points on a purchase?

Can I use my points on sale items?

Do my style reward points expire?

How do I earn points when shopping?

Can I exchange items that have been discounted with style rewards points?

How do I get my free birthday points?

Ecru Style Rewards

Do you ship outside of the Continental US?Updated 3 years ago