Ecru Support Center logo
Ecru Support Center logo

All articles

How do I make an exchange?Updated 6 months ago

Click on the Returns / Exchange button below and enter your Web PO number from the invoice that was included in your shipment or the order confirmation email that you received after your purchase. If you do not have this document please e-mail us at [email protected] and we will provide this number for you.

Follow the steps to process your exchange.

Once you enter this information you will be emailed a return label and return authorization that you can print from your computer. 

Once you have printed your label and authorization:

Include the authorization page inside your return package

Remove any existing labels, stickers or other materials from the outside of the box.

Affix the prepaid return label and drop off at any USPS facility.

START AN EXCHANGE


If you need to help with any exchange, please contact our customer service department at 1-855-879-3278 EXT 1, Monday through Friday from 10 AM EST to 6 PM EST.  Please leave a voice message and we will get back to you s quickly as possible, or on the next business day.

Was this article helpful?
Yes
No