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Ecru Support Center

ecru accepts Visa, Master Card, American Express and DiscoverAs well as Shop Pay, Pay Pal, Amazon Pay and After Pay. &#xA0;When you use one of these options, you must enter any discounts or gift card codes in the ecru check out window before clicking on the payment option -which will take you away from the ecru website check out.If you are having an issue placing an order, you can call our customer service line at 1-855-879-3278 EXT 1 during regular business hours (Monday &#xA0;- Friday 10 am - 6 pm EST), and a representative can take your order over the phone.

ecru accepts Visa, Master Card, American Express and Discover. As well as Shop Pay, Pay Pal, Amazon Pay and After Pay.  When you use one of these options, you must enter any discounts or gift card codes in the ecru check out window before clicking on

What forms of payment can I use?

Orders

What is your return/exchange policy?

How do I make a return?

How do I make an exchange?

When can I expect my refund?

Can I return Items on sale?

Can I return in-store purchases online?

What happens to my rewards points  if I return an item?

Returns & Exchanges

What is a Fulfillment Fee?

How secure is checkout?

Will I receive an order confirmation and tracking#?

What does it mean when my item is Pre Order?

How can I see my customer account and orders?

Do you offer gift cards?

I used a discount code but then returned the item, can I use it again?

Do you offer free shipping?

Can I expedite my shipping?

Do you ship outside of the Continental US?

How will I know when my order ships?

Shipping

How do I redeem my rewards points on a purchase?

Can I use my points on sale items?

Do my style reward points expire?

How do I earn points when shopping?

Can I exchange items that have been discounted with style rewards points?

How do I get my free birthday points?

Ecru Style Rewards

What forms of payment can I use?Updated 3 years ago