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Ecru Support Center

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Questrial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">In the case of a return, Rewards points will be added back to your account when a refund is processed.

In the case of a return, Rewards points will be added back to your account when a refund is processed.

What happens to my rewards points  if I return an item?

Returns & Exchanges

What is your return/exchange policy?

How do I make a return?

How do I make an exchange?

When can I expect my refund?

Can I return Items on sale?

Can I return in-store purchases online?

What is a Fulfillment Fee?

How secure is checkout?

What forms of payment can I use?

Will I receive an order confirmation and tracking#?

What does it mean when my item is Pre Order?

How can I see my customer account and orders?

Do you offer gift cards?

I used a discount code but then returned the item, can I use it again?

Orders

Do you offer free shipping?

Can I expedite my shipping?

Do you ship outside of the Continental US?

How will I know when my order ships?

Shipping

How do I redeem my rewards points on a purchase?

Can I use my points on sale items?

Do my style reward points expire?

How do I earn points when shopping?

Can I exchange items that have been discounted with style rewards points?

How do I get my free birthday points?

Ecru Style Rewards

What happens to my rewards points if I return an item?Updated a year ago